14th Medical Group offers secure messaging

  • Published
  • By Airman 1st Class Beaux Hebert
  • 14th Flying Training Wing Public Affairs
COLUMBUS AIR FORCE BASE, Miss. --  A new system, the Patient Portal’s Secure Messaging powered by RelayHealth, allows Airmen and their families to use the internet to access their healthcare.

“Secure Messaging is a new way to ask your provider non-emergency questions without going to the clinic,” said Capt. Elizabeth Seitz, 14th Medical Group.

Airmen and families can request appointments and medication renewals, receive laboratory and radiology results, receive reminders about future appointments or tests and ask medical questions of their Nurse, Primary Care Manager, or Specialist.

Along with all the ways that patients can manage their health care, they can access patient information handouts in the library feature.
The new system allows the 14th MDG to send out messages to its patients, such as flu immunizations availability.

There are three different ways to enroll into the free system. The first is at your next appointment; ask the clerk and they can enroll you on the spot. The second is to use your Common Access Card to email an e-Registration form. The third option is over the telephone by answering a set of questions that will help prove your identity to the 14th MDG.

Emails from RelayHealth sometimes get lost in Junk or Spam folder, especially the first one. To stop this, add their email to the Safe Senders list or “white list.”

Once enrolled in the program, go to https://app.mil.relayhealth.com and select “register” then “patient.” Fill out your information and add your health care provider or facility, Columbus Air Force Base. Verify your email address and add family members if applicable. Finally, accept the Secure Messaging invitations in your email.